Here’s what they have sent to their users:
At N26, transparency and simplicity is at the core of everything we do, and we believe that you should never be caught by surprise when it comes to your money. That’s why we’re getting in touch—to update you on how our fees and services are changing on May 24, 2020. We’ve made changes to better reflect the costs of certain features so they remain clear and simple, and are only applicable to the customers who use them. These updates improve our products, while also encouraging an increasingly digital mindset. For more information, check out our blog post.
You won’t notice much of a difference, but here’s a brief summary:
Metal customers will now benefit from 8 free ATM withdrawals per month.
N26 You customers will continue to enjoy 5 free ATM withdrawals per month.
Customers with a standard N26 account, and who don’t use it as their primary account, will have 3 free ATM withdrawals per month. Those who use this account as their primary account will continue to have 5 free withdrawals, and can always access our CASH26 network of 14,550 European retailers.
To be more environmentally-conscious, we’ve revised our card replacement fees to encourage customers to only order them when needed. Replacing an N26 Standard, N26 Business, N26 You or N26 Business You card will now cost €10, or €30 with express delivery. Metal card replacement remains unchanged.
What does this mean for you?
If N26 is your primary account, you can still enjoy 5 free ATM withdrawals per month. As a reminder, this means that you get your salary paid directly into your N26 account, or you receive at least one payment of €1,000 or more for at least 2 consecutive months.
Want even more flexibility? Check out one of our premium plans for more ATM withdrawals, travel insurance, hand-picked partner offers, and many other exciting benefits.
You can review the full breakdown of our revised services and fees in the attachment below.
If you’re happy with these new terms, that’s great—you don’t have to do anything or take any further action.
However, if you don’t want to accept them, we’ll sadly be unable to still offer you an N26 account. Please let us know if you decide to reject the new changes via email before 24.05.2020 at email@example.com. We’ll then have to cancel your account—at no cost to you, of course. Bear in mind that your right to do this at any time without a notice period still remains the same.
If you have any further questions, feel free to reach out to Customer Support via chat in the N26 app, or the web app.